Customer Grievance Redressal
Level 1
For any grievance or dispute arising out of any decision by a functionary of CFM ARC below the rank of President:
Ms. Richa Porwal
President
CFM Asset Reconstruction Private Limited
1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038
Landline: +91-022 40055280/2
Email: richa.porwal@cfmarc.in
Level 2
For any grievance or dispute arising out of any decision by a functionary of CFM ARC of the rank of President:
Mr. Shashikant Shah
Chief Executive Officer
CFM Asset Reconstruction Private Limited
1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038
Landline: +91-022 49703233
Email: ceo@cfmarc.in
In case there is no response from Level 1 & Level 2 within 15 working days or if the customer is not satisfied with the resolution of the complaint, the customers may write to the Sr. Vice President - Resolution (Principal Nodal Officer) at:
Shailendra Srivastav
Sr. Vice President - Resolution
CFM Asset Reconstruction Pvt. Ltd.
1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038
Landline: +91-022 40055280/2
Email: shailendra.s@cfmarc.in
As per Reserve Bank of India’s Integrated Ombudsman Scheme
Customers can also file or lodge their complaints with the RBI’s Ombudsman under the RBI’s Integrated Ombudsman Scheme, 2021.
RBI’s Ombudsman Contact Details:
Customers can file their complaints online at RBI’s Ombudsman’s portal: https://cms.rbi.org.in