Customer Grievance Redressal

Level 1

 

For any grievance or dispute arising out of any decision by a functionary of CFM ARC below the rank of President: 

 

Ms. Richa Porwal 

President 

CFM Asset Reconstruction Private Limited

1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038 

Landline: +91-022 40055280/2 

Email: grievance@cfmarc.in

 

Level 2

 

For any grievance or dispute arising out of any decision by a functionary of CFM ARC of the rank of President: 

 

Mr. Shashikant Shah

Chief Executive Officer 

CFM Asset Reconstruction Private Limited 

1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038 

Landline: +91-022 49703233 

Email: ceo@cfmarc.in 

 

In case there is no response from Level 1 & Level 2 within 15 working days or if the customer is not satisfied with the resolution of the complaint, the customers may write to the Sr. Vice President - Resolution (Principal Nodal Officer) at:

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Shailendra Srivastav

Sr. Vice President - Resolution

CFM Asset Reconstruction Pvt. Ltd.

1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038

Landline: +91-022 40055280/2

Email: shailendra.s@cfmarc.in

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As per Reserve Bank of India’s Integrated Ombudsman Scheme

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Customers can also file or lodge their complaints with the RBI’s Ombudsman under the RBI’s Integrated Ombudsman Scheme, 2021.
 

RBI’s Ombudsman Contact Details:

Customers can file their complaints online at RBI’s Ombudsman’s portal: https://cms.rbi.org.in