Customer Grievance Redressal

Level 1

 

For any grievance or dispute arising out of any decision by Recovery Agent(s) / a functionary of CFM ARC below the rank of President: 

 

Grievance Redressal Officer

Ms. Milie Tamboli

Sr. Vice President

CFM Asset Reconstruction Private Limited

1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038 

Landline: +91-022 40055280

Email: grievance@cfmarc.in

 

Level 2

 

For any grievance or dispute arising out of any decision by Grievance Redressal Officer / a functionary of CFM ARC of the rank of President: 

 

Chief Grievance Redressal Officer

Mr. Santanu Sen

MD & CEO 

CFM Asset Reconstruction Private Limited 

1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038 

Landline: +91-022 49703233 

Email: ceo@cfmarc.in 

 

In case there is no response from Level 1 / Level 2 within 15 working days, the customers may write to the Principal Nodal Officer :

​

Ms. Nidhi Saharia

Principal Nodal Officer

CFM Asset Reconstruction Pvt. Ltd.

1st floor, Wakefield House, Sprott Road, Ballard Estate, Fort Mumbai - 400038

Landline: +91-022 40055282

Email: pno@cfmarc.in

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As per Reserve Bank of India’s Integrated Ombudsman Scheme, 2021 : the customer can also file or lodge their complaints with the RBI’s Ombudsman online at RBI’s Ombudsman’s portal: https://cms.rbi.org.in / by post  to RBI Ombudsman, Centralised Receipt and Processing Centre (CRPC). Reserve Bank of India , Central Vista, Sector 17, Chandigarh - 160017