Grievance Redressal Day
The 20th of every month is now Grievance Redressal Day at CFM ARC.
On this day, visit out offices in: Ahmedabad, Mumbai, Delhi
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No prior appointment needed
Meet our designated senior officer
Share your concerns directly
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NOTE:
If the 20th falls on a non-working day or public holiday, the redressal day will be held on the preceding working day.
Grievance Redressal Procedure on Non-Designated Dayes
Customer Grievance Redressal
CONTACT DETAILS UNDER GRIEVANCE REDRESSAL MECHANISM.
1.For any grievance or dispute arising out of any decision by Recovery Agent(s) / a functionary of CFM ARC below the rank of President:
Ms. Millie Tamboli
Sr. Vice President Operations (GRO)
CFM Asset Reconstruction Private Limited
1st floor, Wakefield House,
Sprott Road, Ballard Estate, Fort
Mumbai - 400038
Landline: +91 22 49703233
Email: grievance@cfmarc.in
2. For any grievance or dispute arising out of any decision by Grievance Redressal officer / Recovery Agent(s)/ a functionary of CFMARC of the rank of President:
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Mr. Ankit Kawa
Chief Compliance Officer & Chief Risk Officer (PNO)
CFM Asset Reconstruction Private Limited
1st floor, Wakefield House,
Sprott Road, Ballard Estate,
Fort Mumbai - 400038
Landline: +91 22 49703233
Email: pno@cfmarc.in
2. Grievance Redressal Officer of the Reserve Bank of India, Regional Office, Ahmedabad.
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In case there is still no response from the company within 30 working days from the date of decision /response of Grievance Redressal Officer or if the complainant is not satisfied with the response received, the customer may escalate the complaint to the Reserve Bank of India.