Grievance Redressal Day
The 20th of every month is now Grievance Redressal Day at CFM ARC.
On this day, visit out offices in: Ahmedabad, Mumbai, Delhi
No prior appointment needed
Meet our designated senior officer
Share your concerns directly
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NOTE:
If the 20th falls on a non-working day or public holiday, the redressal day will be held on the preceding working day.
Grievance Redressal Procedure on Non-Designated Days
Customer Grievance Redressal
Lodging of Customer Complaints – Disclosures on Websites of the Regulated Entities
In accordance with the Fair Practices Code and applicable regulatory guidelines, CFMARC has established the following Grievance Redressal Mechanism for prompt resolution of customer complaints :
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Customer can call CFM ARC’s contact number 91- 22 47831222 between 10.00 AM to 6:00 PM, Monday to Friday, except public holidays.
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Customers can write a letter or visit and submit a letter to CFM ARC with complaint details at the following locations:
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Registered Office :
Block no. A/1003, West Gate,Near YMCA Club, Sur No. 835/1+3,S. G. Highway, Makarba, Ahmedabad-380051
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Corporate Office:
1st Floor, Wakefield House,Sprott Road, Ballard Estate, Mumbai 400 001.
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Branch Office (Delhi) :
101 - 104, Mohta Building 4, Bhikaji Cama Place New Delhi – 110066.
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Customers can write at email ID grievance@cfmarc.com from their registered email ID.
Level 1: Grievance Redressal Officer (GRO)
If the customer is not satisfied with the resolution received through the channels other than email to the GRO, or if the customer does not hear from CFM ARC within 15 working days of receipt of his/her complaint, the customer may write to the GRO along with complete complaint details provided in the earlier interaction on the following co-ordinates:
Milie Tamboli
Senior Vice President
91- 22 47831222
1st Floor, Wakefield House, Sprott Road, Ballard Estate, Mumbai 400 001, India
All complaints raised with the GRO shall be reviewed and responded within 15 working days.
Level 2: Principal Nodal Officer (PNO)
If the complaint is not resolved within the above timeline or the customer is dissatisfied with the response, the customer may write to the Principal Nodal Officer along with complete complaint details provided in the earlier interaction on the following co-ordinates:
Ankit Kawa
Chief Compliance Officer and Chief Risk Officer
91- 22 47831222
1st Floor, Wakefield House, Sprott Road, Ballard Estate, Mumbai 400 001, India
The PNO shall review and respond within 7 days of escalation.
Level 3 : Escalation to RBI – Integrated Ombudsman
If the complaint is not resolved within 30 days from the date of first complaint, or if the customer is not satisfied with the final response provided by the Company, the customer may approach the Ombudsman under the RBI’s Integrated Ombudsman Scheme, he/she may lodge their complaint on RBI CMS portal https://cms.rbi.org.in or write them on e-mail id - crpc@rbi.org.in or send complaint to the below mentioned address :
Address:
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Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017.
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https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm